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"It is as important to service people as it is to sell them.

The sale isn’t complete until delivery is made."

David W. Harris


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Harris-Crane establishes a marketplace for ingredients which is not available anywhere else. This marketplace provides price discovery for local and national grains and feed ingredients. Our customers can also manage risk through futures account management. In addition, our level of logistical service on grain deliveries and inventory management is unmatched. Mr. Harris and Mr. Crane knew the importance of service; we continue to hold this value to the highest of standards.  

Our Story


At an American Feed Manufacturers Convention in 1952, David W. Harris met with a number of buyers and suppliers who were not very pleased with the service that they were receiving from other brokerage firms. In the meeting, they suggested to Mr. Harris that he team up with John J. Crane and become partners in the grain brokerage business. Mr. Harris said that while the idea sparked interest, he was sure that Mr. Crane was happy where he was employed. In reality, John Crane was planning to move back to Cincinnati, Ohio because he was not content with his situation. After hearing of John’s predicament, David decided to contact him upon his return to Charlotte, North Carolina.

The two decided to meet at Mr. Crane’s house on a Sunday afternoon. They sat down with a legal pad and began listing buyers and sellers that they felt they could bring with them from various ends of the grain market. By the end of the meeting, both men were excited about the prospect of working with each other and decided they would become partners and form their own company.


“It was slow going for a little while,” Mr. Harris said. Suppliers that the two thought would be the most eager to do business weren’t and it wasn’t easy. With hard work and determination, however, Harris-Crane earned the business of a few big clients who spread the word of their ability to get information to customers before anyone else knew about it. Customers respected and valued the type of service Harris-Crane supplied. “It is as important to service people as it is to sell them,” Mr. Harris reflected on one of Harris-Crane’s original goals. “The sale isn’t complete until delivery is made."


Our Core Values

Since 1952, Harris-Crane has been in the marketplace to offer superior agriculture solutions to its valued customers, suppliers, and transportation partners. The groundwork that built our organization derives from three (3) key core values, not to be loosely represented or interpreted in any way. 

 The first core value and rope that binds our company together is the “Team Player” quality. We operate daily between both offices in an open bullpen setting which allows all employees to communicate freely and have a voice in all daily tasks. We promote a “do whatever it takes” attitude to satisfy the needs of our end users and work together to create a culture of harmony, growth, and integrity. Since the early 1950’s when David Harris and John Crane partnered up together, the business model began and now revolves around a customer- supplier chain. Without every link in that chain pulling its weight, the model does not work. Mr. Harris once said in a conference meeting: “It is as important to service people as it is to sell to them, and the sale is never complete until the delivery is made.” Still, some 70 years later we operate by these simple principles to best serve our customers, suppliers, and transportation partners.  

The second core value, “Relationship Building,” exemplifies our success. At Harris-Crane, we do not see ourselves as commodity salespeople; we see ourselves as offering a high value service to the marketplace, through the experience we create with all of our clients. We sell the highest quality relationships and services. We feel, at the end of the day, our communication and loyalty will attract and retain the future growth of our organization. In our culture, customer service, reliability, and quality are of the utmost importance when building and maintaining relationships. We will outwork our competitors to be the very best in the market. Two ladies who lead the way as relationship builders at Harris-Crane, Karyn Ayers (Harris-Crane 1996 – retirement 2021), and Patti Leigh Fletcher (Harris-Crane 1989 – retirement 2022), exemplified what it meant to be model employees. Their top three qualities that live on today are 1) a customer 1st attitude; 2) a tenacious ability to go above and beyond the required work; and 3) a magnificent attention to detail. If we continue to emphasize these qualities among our employees, we will continue to grow and build long term relationships. Both ladies lead by example, and lead by serving those around them. 

Concluding with our third and final core value, is the “Problem Solver” mindset. We encourage our people to broaden their imagination to solve a problem. John Crane sure did this in 1989 around the time Hurricane Hugo made its way up through Charlotte, NC. Mr. Crane, after days with no power to operate the business, broke a window at Bissell Companies located nearby, and run an extension cord to get the office back up and operating. He did so with no permission other than a letter he wrote directly to Bissell Companies after the fact. Mr. Crane figured any business who relies on and supports loyal customers would understand. That is exactly the response he got back from H.C. Bissell in a letter that thanked him for his time writing the letter, and also the confidence to serve others through taking outside-the-box action. We should always look at every possible solution until we solve our problem. Failure, by analogy is a good thing. F.A.I.L. stands for” First Attempt In Learning” in our organization. We never quit, and we always strive to find a better way. Success comes before work only in the dictionary, and we hire and train our people to be accountable for their actions and responses. Placing blame on others should not be our mindset: rather, we must own our problems along with our solutions. Lead by example and commit to being the very best at what we do as an organization.  

In conclusion, a workplace that encourages integrity, honesty, trust, and transparency is what we all should be striving for on a daily basis.  We want to create a positive and inclusive culture that fosters open, honest, and meaningful relationships.  We want to find ways for everyone to feel they belong to something great...something bigger than themselves.  Identifying our Core Values is a positive step in that direction because when we invest in each other, we learn as a team, and WE WIN. 



8:30AM-5:00PM ET

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